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FAQs / Help

How do I use my DigiTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

Do you issue refunds?

No, we regret we are unable to issue refunds online.  Please speak to us in store.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Are tours wheelchair accessible?

We do carry wheelchair users on the Viking Splash Tour, but these passengers must be seated on a bus seat and be mobile enough to be assisted up the six steps at the rear of the vehicle by a member of your group (see photograph HERE). The wheelchair must be collapsible and can be stored at the rear of the vehicle behind the back seats.

Can I purchase a ticket in-store or on the day.

If there are spaces available you can book on the day, but if we are full, then you cannot. But you can book in store for another date.

who should I pay?

Payments can be made to Viking Splash Tours by credit or debit card online.  If you would like to make payment using another method, please contact our office on 01-7076000

Does it really go on the water?

YES! It really does go on the water. Check out our VIDEO page to see what to expect during ‘splashdown’.
 

Do we get wet?

Only if it is raining. We have a free-seating policy at Viking Splash Tours which is only affected in the event of rainy weather. The last 8 seats on the vehicle do not have roof cover which means if it is raining.. well, you are going to get rained on! When we sell the last 8 seats of each tour we will let you know that your seats will not have roof cover. Be advised that the Dukw is open-sided and we would ask all our passengers dress for the unpredicability of Irish weather.

Should we wear any special clothing for the tour?

There is no need to wear anything special for our tour, though we do advise all customers to please dress for the weather. Do not bring your own life jacket as we must insist that you wear one of ours.
 

Is the tour safe?

Yes. Our vehicles are old and heavy but they were designed for more demanding and strenuous trials than what we put them through at Viking Splash Tours! (check out DUKW HISTORY). They are regularly serviced and we have a full complement of garage staff that keep the vehicles up to top performance standards. All of our vehicles are equipped with seatbelts.
 

Where can I get on the tour?

Our regular departure point is St. Stephen’s Green North, just opposite the junction of Dawson Street (see MAP here). We have a group’s departure point on Bull Alley Street next to St Patrick’s Cathedral that can be used for school groups on arrangement. Regular tours do not run from Bull Alley Street. Only pre-booked group bookings can depart from this location.
 

What happens if I am late for my tour?

When booking you will be advised that tickets are non-transferable and non-refundable and to be at the departure point at least 15 minutes prior to your tour time. Should you find yourself running late and do not think you will make the tour in time, or if anyone in your group has cancelled, please let us know as soon as possible. We will release the seats and attempt to sell them on. If, however, we are unable to sell on the seats, you will be charged the full price of your tickets with no refund. Please see our T&Cs.
 

Are there toilets on board/at the departure points?

No – unfortunately we cannot provide toilet facilities at our departure point nor on our vehicles.
 

Can I bring a buggy/pram?

Yes – as long as the buggy or pram is collapsible, it can be folded up and put behind the back seats on board.
 

Can I eat/drink/smoke on board?

No. No. And no. We do not allow eating, drinking or smoking on board for a variety of health and safety reasons. Read more about our Health & Safety policy HERE.
 

How long is the tour?

One hour and fifteen minutes is what we aim for – this will vary depending on city traffic.
 

How long is the water section of the tour?

We spend approximately 15-20 minutes in the Grand Canal Docks.
 

Can I get off the tour and get back on?

No. The Viking Splash Tours is 75 minutes in duration with no stops on the route.
 

Can I be dropped off at?

Unless you have booked with a group and organised an alternative drop-off point, your tour will start and finish at St. Stephen’s Green North. Tickets are non-transferable.
 

How often do the tours run?

Approximately every half an hour from St. Stephen’s Green during high season. Please call us on +353 1 707 6000 to check availability or to book your place on board.
 

How can a vehicle work on land and water?

Come on board and find out! The vehicles we use are called “Dukws”. They were built during World War II as amphibious trucks to carry soldiers and equipment to aid the war effort. To read more about the history of the Dukw, please click HERE.
 

Is a group discount offered?

Yes! Group discounts are available with the exception of Saturdays and school holidays when we are not in a position to discount our rates. Call us for our group options – +353 1 707 6000

Is there an age restriction on the tour?

For safety reasons children under 2 are not permitted on the tour.  Please click HERE for more information.  Unaccompanied minors are not permitted on the tour (aged 17 and under).
 

Do I have to book?

Booking is not essential but it is strongly advised as seats are limited and we are, after all, one of Dublin’s most famous and best loved tours.
 

How can I book tickets?

You can book tickets on the phone with us directly + 353 1 707 6000. You can BOOK ONLINE HERE or at any Dublin Tourism Office.
 

Do you have a minimum adult / child / teen ratio?

Yes.  For safety reasons we cannot allow anyone under the age of 18 to take part in the tour without an accompanying adult.  Our required ratio of adults : children/teenagers is 1:13.  Teenagers are not permitted to go on the tour on their own.  This rule is to ensure sufficient adult supervision for all passengers in the event of an emergency (breakdown or evacuation).